Step-by-Step Instructions:
Remove the Tray & Ring: Lift out the heavy glass plate, then gently pick up the plastic roller ring from the floor of the microwave cavity.
Inspect the Wheels: Check the small plastic wheels on the ring to make sure they spin freely and are free of dried food spills or grease buildup.
Wash Thoroughly: Soak the roller ring in warm, soapy water and wipe away any accumulated food debris using a sponge (do not scrub with abrasive pads that could warp the plastic).
Clean the Microwave Floor: Wipe down the flat glass or metal floor of the microwave to remove sticky spots that prevent the wheels from rolling smoothly.
Realign and Replace: Place the roller ring back onto the center track, set the glass plate back on top until it locks into the center motor coupler, and test the spin!